WOW! We have been home for almost two months and I never blogged about our Walt Disney World trip. Better late than never right? So let’s get started with our stay at Walt Disney World’s Pop Century.
Pop Century Arrival
Our stay at Pop Century was eventful, to say the least. So let’s start with touching down at MCO (Orlando Airport)
When doing online check-in I had requested a main floor as close as possible for a non-preferred room due to walking issues. When we landed the Walt Disney World app notified me that our room was ready. We would be in the 80s section, building 7.
While my family waited for our bags I called the hotel and tried to get a different room. The cast member on the phone told me there were no other rooms available as they were completely sold out. When we got to Pop Century I stopped by the front desk just to see if they could produce a miracle. Even with trying to upgrade us to a preferred room, there was nothing they could do. 80s section it was!
It was somewhat of a walk as we may or may not have taken a wrong turn or two but we finally found our building and our room. Pro tip: If staying in 80’s or 90’s section at Pop Century it is much faster and direct to just cut through the parking lot. This tip saved us a ton of time each day. Much appreciated since it rained 90% of our trip. More on that in future posts.
The Lost Magic Bands
At the time we booked our trip, we could pre-order Magic Bands for a discount and have them shipped to the hotel. We could not ship to our home as we live in Canada. Side Note: Shipping to the resort is no longer an option if you live outside the US. I ordered this super cute 100 Anniversary Magic Band and couldn’t wait to get it. When we stopped at the Pop Century front desk they could not find the magic bands that I had ordered back in April. The cast member we spoke with ended up giving us a voucher to purchase new magic bands.
After running all over (Pop Century, Art of Animation and Disney Springs) we found magic bands that the boys would wear. We went to bed around 12:30 am. I needed to get up at 6:30 so I could secure a virtual queue for Tron.
At 2:30 am the fire alarm went off. There was an electrical fire in the elevator shaft. The fire department quickly arrived, put it out and gave the all-clear to go back to our rooms. I think we were only outside for maybe half an hour tops.
The next morning the elevators were not working due to the electrical fire. This was a huge problem seeing as we were on the 3rd floor and I had rented a scooter for my mobility issues. They did not know when they would be running but had hoped within the hour. For my inconvenience without me even complaining or asking they gave us 2 lightning lanes for each of our family members for the day.
An hour later and still no elevators, they had been waiting for the company to come turn them back on and had no idea when they would be there. The POP Century duty manager suggested I rent a scooter from Magic Kingdom. I told him I couldn’t justify the cost but he said they would pay for it. I then had him call over to Magic Kingdom where they put a hold on one to make sure I would have one when I got there.
We were at Magic Kindom from 10 am to 2:30 pm then decided to leave as we were all miserable and tired due to the long day of travel, fire and rain. We never ended up using our lightning lanes. I stopped by the front desk to ask if they could change them to Epcot for the next day. Not only did they change them for us they also made a phone call and got us complimentary individual lightning lanes to Guardians and Rise of the Resistance. Above and beyond what I asked for and we were so grateful.
Pop Century Arcade Autism Meltdown
On Thursday we went to the Pop Century arcade and my son who is autistic forgot his noise-cancelling headphones. He was doing ok for about half an hour and then out of nowhere, we had a full-on meltdown. My husband took him in between the doors leading outside trying to calm him. I ran to the desk to ask if there was anywhere quiet we could bring my son.
The manager brought us into a little office area off of the business centre and the cast member I had spoken with went and got us bottled water. She gave us the direct number to Pop Century (the number you get when you book is a central number for multiple hotels) and put a note on our account that my son was on the spectrum. This way staff would be aware if we needed quick help again. They told us we could use the room for as long as needed and asked if we needed anything else, we didn’t but they said if we did to let them know.
Long Story Short
The Pop Century cast members went above and beyond for us during our stay and were the highlight of our trip.
On a final note. I had joined a Facebook group for people staying at Pop Century and I must say they are an amazing community. I was able to post when looking for advice or even just some laundry soap to do one load of laundry.
Will I stay at POP Century again? Well, let’s just say my next trip with a stay at Pop Century is already booked.